Description: An airline has a toll-free phone number that they use for reservations. Sometimes callers have to be placed on hold. The airline conducted a randomized experiment to determine if there was a significant difference in how long a caller would remain on hold depending on what is playing on the call. The airline randomly selected one out of every 1000 calls to be placed on hold with either a advertisement of current promotions, with muzak playing (elevator music), or with classical music playing. Total, 15 callers were sampled for this study. Each column is the number of minutes that the random caller remained on the line until they hung up for each type of recorded message. This data set comes from "Statistics: The Art and Science of Learning from Data" by Alan Agresti and Christine Franklin.